Privacy Policy

This Privacy Policy ("Policy") describes how Creative Mastery Hub ("Firm", "we", "us", or "our") collects, receives, stores, uses, processes, shares, transfers, retains, and protects personal information when you visit, access, browse, register on, interact with, or use our website and any related services, features, content, communications, or functionality made available through the website ("Site").

By accessing or using the Site, you consent to the collection and processing of your information in accordance with this Policy. If you do not agree, you must not use the Site.

1. Scope

1.1 This Policy applies to all visitors, users, subscribers, customers, and other persons who access or use the Site.

1.2 This Policy should be read together with our Terms & Conditions. Terms not defined herein shall have the meaning assigned to them in the Terms & Conditions.

2. Information We Collect

2.1 We may collect personal information that you voluntarily provide, including:

• (a) name;
• (b) email address;
• (c) phone number;
• (d) postal address;
• (e) billing and payment-related information;
• (f) login credentials and account details;
• (g) profile information, preferences, and interests;
• (h) communications, enquiries, messages, feedback, and submissions; and
• (i) any other information you choose to provide through forms, registrations, purchases, subscriptions, support requests, or interaction with the Site.

2.2 We may automatically collect certain technical and usage information, including:

• (a) IP address;
• (b) browser type and version;
• (c) device type, identifiers, and operating system;
• (d) referral URLs and pages visited;
• (e) date, time, duration, and frequency of visits;
• (f) clickstream and usage behaviour; and
• (g) cookies and similar tracking data.

2.3 Where payments are made through the Site, payment processing may be handled by third-party service providers. We do not store full payment card details unless expressly stated. Such payment information shall be governed by the privacy policies of the relevant payment processor.

3. Sensitive Information

3.1 Please do not submit sensitive personal information unless specifically required and lawfully requested.

3.2 If you voluntarily provide sensitive personal data, you consent to its processing in accordance with this Policy and applicable law.

4. How We Collect Information

4.1 We collect information:

• (a) directly from you when you fill forms, create an account, make a purchase, subscribe, contact us, or otherwise interact with the Site;
• (b) automatically through cookies, analytics tools, server logs, pixels, and similar technologies; and
• (c) from third-party service providers, partners, payment processors, analytics providers, marketing platforms, or publicly available sources, where lawful.

5. Purpose of Collection and Use

5.1 We may collect, use, process, and disclose your information for the following purposes:

• (a) to provide, operate, maintain, and improve the Site and our services;
• (b) to create, manage, and administer your account;
• (c) to process registrations, orders, subscriptions, and payments;
• (d) to communicate with you regarding your account, transactions, enquiries, or support requests;
• (e) to send administrative notices, updates, service messages, and policy changes;
• (f) to provide newsletters, promotional communications, offers, and marketing messages, subject to applicable law;
• (g) to personalise user experience and improve content, features, and functionality;
• (h) to analyse usage, trends, preferences, and engagement;
• (i) to protect the security, integrity, and lawful operation of the Site;
• (j) to detect, investigate, prevent, and respond to fraud, unauthorised access, abuse, or illegal activity;
• (k) to enforce our legal rights, Terms & Conditions, and other policies;
• (l) to comply with legal obligations, regulatory requirements, court orders, or lawful requests; and
• (m) for any other lawful purpose connected with the operation of the Site and our business.

6. Legal Basis

6.1 We process personal information on one or more of the following grounds, as applicable:

• (a) your consent;
• (b) performance of a contract or pre-contractual steps at your request;
• (c) compliance with legal or regulatory obligations;
• (d) our legitimate business interests; and
• (e) any other lawful basis permitted under applicable law.

7. Cookies and Tracking Technologies

7.1 We may use cookies, pixels, tags, web beacons, and similar technologies to collect and store information about your interaction with the Site.

7.2 These technologies may be used to:

• (a) remember preferences;
• (b) improve site functionality and performance;
• (c) understand user behaviour and usage patterns;
• (d) provide analytics; and
• (e) support advertising, remarketing, and promotional campaigns where applicable.

7.3 You may turn off cookies through your browser settings; however, doing so may affect the availability or functionality of certain parts of the Site.

8. Sharing and Disclosure

8.1 We may share or disclose your information with:

• (a) our affiliates, group entities, and business partners;
• (b) vendors, service providers, consultants, and contractors who assist in operating the Site or providing services;
• (c) payment processors, hosting providers, analytics providers, CRM tools, email service providers, and customer support platforms;
• (d) legal, accounting, compliance, or professional advisors;
• (e) courts, regulators, law enforcement, or governmental authorities where required by law or necessary to protect our rights;
• (f) a buyer, investor, successor, or acquirer in connection with a merger, acquisition, restructuring, financing, or sale of assets; and
• (g) any other person with your consent or as otherwise permitted by law.

8.2 We do not sell your personal information except where explicitly stated and lawfully permitted.

9. User Content and Public Areas

9.1 If you post, upload, comment, or otherwise submit content in public or interactive areas of the Site, such content may be visible to others.

9.2 You acknowledge that any information shared in public areas may be collected, viewed, or used by others, and we are not responsible for such third-party use.

10. Data Retention

10.1 We retain personal information only for as long as necessary for the purposes set out in this Policy, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

10.2 We may retain certain information for longer periods where required or permitted by law.

10.3 Upon expiry of the applicable retention period, we may delete, anonymise, or securely dispose of the information.

11. Data Security

11.1 We implement reasonable technical, organisational, and administrative safeguards to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

11.2 However, no system, platform, server, network, or method of transmission over the internet is completely secure. Accordingly, we do not guarantee absolute security of information.

12. International Transfers

12.1 Your information may be stored, processed, or transferred to systems, servers, or service providers located in jurisdictions other than your own.

12.2 By using the Site and providing your information, you agree to such transfer, storage, and processing, subject to applicable law.

13. Your Rights

13.1 Subject to applicable law, you may have the right to:

• (a) access personal information held about you;
• (b) request correction or updating of inaccurate or incomplete information;
• (c) request deletion of your personal information;
• (d) withdraw consent, where processing is based on consent;
• (e) object to or restrict certain processing;
• (f) request portability of your information, where applicable; and
• (g) opt out of marketing communications.

13.2 We may refuse or limit such requests where permitted or required by law, including where compliance would adversely affect the rights of others, legal obligations, or legitimate interests.

14. Account Information and Deletion

14.1 You may update certain personal information through your account settings, where available.

14.2 You may request deletion of your account and personal information by following the process made available on the Site or by contacting us at chida259@gmail.com.

14.3 Deletion may be subject to retention requirements, technical limitations, backup retention, dispute resolution needs, fraud prevention, and legal compliance obligations.

15. Marketing Communications

15.1 We may send you newsletters, updates, promotional messages, offers, and similar communications where you have consented.

15.2 You may opt out of marketing communications at any time by using the unsubscribe option in the communication or by contacting us at chida259@gmail.com.

15.3 Even if you opt out of marketing messages, we may still send non-promotional service, account, transaction, or legal notices.

16. Third-Party Links and Services

16.1 The Site may contain links to third-party websites, platforms, applications, or services.

16.2 We do not control and are not responsible for the privacy practices, content, or policies of such third parties.

16.3 Your interaction with third-party websites or services is at your own risk and subject to their own terms and privacy policies.

17. Children's Privacy

17.1 The Site is not intended for children under 10 years of age.

17.2 We do not knowingly collect personal information from children under 10.

17.3 If we become aware that personal information of a child under 10 has been collected without lawful authorisation, we may take steps to delete such information.

18. Compliance with Law

18.1 We may access, preserve, use, or disclose personal information where reasonably necessary to:

• (a) comply with applicable law, regulation, legal process, or governmental request;
• (b) enforce our Terms & Conditions or other legal rights;
• (c) investigate fraud, abuse, security incidents, or unlawful conduct;
• (d) protect our property, rights, safety, users, or the public; or
• (e) respond to claims, disputes, or emergencies.

19. Business Transfers

19.1 In the event of a merger, acquisition, restructuring, sale of assets, financing, insolvency, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

20. Changes to this Policy

20.1 We reserve the right to modify, amend, or update this Policy at any time.

20.2 Any such changes shall become effective upon posting on the Site, unless otherwise stated.

20.3 Your continued use of the Site after the revised Policy is posted constitutes acceptance of the revised Policy.

21. Contact

21.1 If you have any questions, requests, complaints, or concerns regarding this Policy or our handling of personal information, you may contact us at:

Creative Mastery Hub
Bangalore, India
Email: chida259@gmail.com

22. Grievance / Data Protection Contact

22.1 If required under applicable law, grievances or complaints may be addressed to:

Grievance Officer / Privacy Contact: Chidanand M
Email: chida259@gmail.com